By far the WORST experience I could have imagined. First of all, if you're going to provide such horrible service you at least need to be pleasant to work with. Barbara is very gruff and borderline rude in every interaction. I was willing to overlook that for good service, but she charged me $300 per month to simply do the reconciliations. At the time I maybe had 20 transactions per month, if that. After paying her over $1500 to catch up my books, I looked at the data and she categorized things like "ask account" or "undetermined." Really? You think the IRS will be okay with "ask accountant?" What Barbara was doing was overcharging me and then paying her staff $10 per hour to do something that she should be doing. I had to hire another book keeper just to fix her work. And THEN when taxes were due I had called and emailed her several times before taxes were due to get the prep done. Then the DAY TAXES WERE DUE she calls me and asks me to sign a form for an extension. You had 4 months to prepare! What was I paying you for again? Horrible experience. I would have to say borderline fraud. If someone charges you for something, but then never actually does the work, what would you call it?