Mazuma USA

Orem, Utah
Average rating: 4.4 68 reviews

Accounting Bookkeeping Service Certified Public Accountant

Mazuma is a certified bookkeeper and tax accounting service.

Service area

Within 30 miles of Orem, UT


Reviews of Mazuma USA

Average rating: 4.4

4.4 average from 68 reviews

Rating: 1 via Google
scott clark
8 days ago
Free "Tax Consultation" call was actually a sales rep who couldn't answer some of the basic questions about LLC taxation. When he said they would prepare and file the business taxes but not the personal taxes, I asked how that could be since LLCs are taxed on the owners' personal returns. . . on hold for minutes. . . I was ready to sign up, until then. Now? Not so much. Maybe have an actual accountant handle the "tax consultation" instead. The lack of knowledge has scared me away, at just the time I'm looking for an accounting firm. The reviews here are good, which helps, but I am not willing to risk a failure with the IRS after that call.
Rating: 1 via Google
Theresa Mayer
20 days ago
Mazuma USA did NOT follow through with the tax consult call as scheduled. Buyer beware, anything that is FREE may not be worth the inconvenience! The tax "consultant" sent me a text one hour prior to the scheduled appointment, then NEVER called. I attempted to call the two phone numbers I have, multiple times, with no answer. When I called Mazuma USA, the girl that answered the phone could not have cared less! This was a "FREE" offer I was allegedly entitled to through Incfile, as I had paid $400+ to have my business set up. Customer service really disappointing these days!
Rating: 2 via Facebook
Thinh Nguyen
22 days ago
I had 2 appointments, but both of the consultants failed to show up on time.(did not show up) It wasted so much of my time.
Rating: 1 via Google
Lee Harwell
2 months ago
TERRIBLE SCAM SERVICE. I was opted in automatically when I signed up for my LLC creation through one of their "partners" I told them several times I wasnt interested, via text, email and on the phone. The emails and texts wont stop! What a scam. I dont want your services, please REMOVE me from your incessant contacts. You are breaking the law.
Mazuma USA replied:
Lee! Your comment certainly does not represent our intentions at all. As you can see by the many happy customers, we are not a "scam service" nor do we intend to bother people who aren't interested. Please give us a call if there's anything we can do for you.
1 month ago
Rating: 5 via Google
Jeff Bachmeier
3 months ago
I've been with Mazuma for many years and have never had a problem. They are always there to answer any questions and make sure my taxes are filed on time. I highly recommend them.
Rating: 5 via Google
Dean Bowen
3 months ago
Amazing service for the small business owner. Mazuma takes the accounting stress away!
Rating: 5 via Google
Clexa Comic
3 months ago
MazumaUSA is very easy to use, and the staff is beyond helpful. They will reach out if anything is amiss, and are always knowledgeable about any questions I have, as a tax-challenged person. All of this is available at our fingertips at practically any time, for a fair price. We are 100% satisfied with MazumaUSA and would recommend them to anyone looking for help organizing their taxes.
Rating: 5 via Google
Alan Peterson
3 months ago
Very helpful, great customer service. Always available to answer my questions.
Rating: 5 via Google
Tresa Simmons
3 months ago
I have had a great experience with Mazuma. The staff are professional, knowledgeable, and to date I have never gotten the impression I annoy them with so many questions.
Rating: 5 via Google
Ingrid Beer
3 months ago
Searched high and low for a firm that could accommodate our boutique web business, and what a blessing it was to find Mazuma (fun fact: the word "mazuma" is actually a Yiddish term for money). With Mazuma we have a designated Accountant and Bookkeeper taking care of us, and any time we've needed advice, clarification, and even reassurance they've been there for us—always patient and willing to provide what we need to feel confident. Many of their clients have home-based and/or web-based businesses, so their knowledge and experience with this burgeoning industry appears to be unmatched. We highly recommend reaching out to Mazuma for your accounting and bookkeeping needs.
Rating: 5 via Google
Auntie's Cakery
3 months ago
Being a small business owner, Mazuma has been a LIFE SAVER! Saving me so much time on bookeeping so I can use my time to bake and decorate wedding cakes...instead of sitting at the computer stressing over pennies :)
Rating: 4 via Google
B Gorges
3 months ago
They do a good job handling my finances so I can keep my focus on my business.
Rating: 5 via Google
Patrice Lehermeier
4 months ago
As a new, small startup (independent), I appreciate Mazuma USA's support. While "it's one less thing to worry about," the customer service really takes the cake. My team is responsive, friendly and patient, and even helps me understand some of the financial nuances.
Rating: 5 via Google
Nicole Bellow
4 months ago
We have worked with Mazuma for more than 2 years and have found them to be professional, accountable, responsive, and very personable!
Rating: 4 via Google
Aaron Mallory
4 months ago
They are good at communicating and their user interface in the back end is very easy to use. I wish that I had the same accountant for more than a couple months (been there for about 2 years and have had 3 different accountants). I also wish there was more information or proactivity about saving on taxes. (Was told not to worry about quarterly taxes but then was hit with a huge bill end of year.) They do a fine job of sorting our expenses and generating reports in a timely fashion.
Rating: 5 via Google
Gracie Jiu Jitsu Durham
4 months ago
Have used various accountants since 2001 - Have been pleased with Mazuma service and pricing model. It's very fair for a small business and they handle bookkeeping which is a nightmare for a small business in my opinion. Have used Mazuma since 2015. They used to handle payroll and are no longer doing that. I would have preferred that they continue to handle payroll but I have found other options and it is what it is.
Rating: 3 via Google
Michael Quinn
4 months ago
Pros: staff are always friendly and helpful. Price is very reasonable imo Cons: Staff turnover and dropping the ball in the change. Not really proactive about letting me know what I should be paying in taxes based on my income throughout the year leaving me with a large tax burden. Not proactive in letting me know about things that I could be doing to reduce my taxes. I have to do my own research call them.
Rating: 5 via Google
Renee Dobbs
4 months ago
I have used Mazuma for several years and am pleased with their service. I recommend Mazuma to my fellow bloggers because it is an accounting firm that understands the special things that go with an online website business.
Rating: 5 via Google
Janet Olson
4 months ago
Natasha has helped so much. This is a very responsive team!
Rating: 5 via Google
Rachelle Lucas
4 months ago
Mazuma has been so easy to work with. I love that I can email or call with accounting questions, my books are done monthly, and I'm no longer stressed during tax season. They're a valuable part of any small business or entrepreneur's team.
Rating: 5 via Google
Michelle Cehn
4 months ago
Mazuma has helped me keep my business accounting organized so for the first time, I feel prepared and secure when tax season comes. The team has been responsive and I no longer feel alone in handling my bookkeeping. Thank you, Mazuma!
Rating: 5 via Google
Brian Hudspeth
4 months ago
I have a small business and I don't have the time to mess with the accounting part of the business. The services offered by Mazuma is second to none. I have the services of a bookkeeper and accountant at much less than what I had been previously paying. Additionally, it is done online. This means that I don't have to load up tons of paperwork and sit in the accountant's waiting room. They do what they do while I continue to work. It give me piece of mind knowing I have experts handling everything for me. I strongly recommend them!
Rating: 5 via Google
Shelley Nordstrom
4 months ago
Exceeded our Expectations! Professional and provided excellent tax advice for our growing company - Thank you!
Rating: 4 via Google
Christopher Bigelow
4 months ago
I've been getting my business books done by Mazuma for over five years. They have gotten steadily better during this time, including a new user-friendly interface. I've shopped around and found them the best value, and I have been pleased with the customer service I get when I need something corrected. At times, I've thought there were too many recurring errors in my books, but that has gotten better in recent years, and they've been very accommodating about reviewing and fixing things with me. I don't know that any bookkeeper would be perfect...
Rating: 5 via Google
Angela Ferguson
4 months ago
Highly recommend Mazuma! We havehave used them for our estate sale company for 2 years now! They are fantastic with our books and our taxes!
Rating: 4 via Google
Shane Hanes
4 months ago
Helpful with all my needs and typically answered or returned my calls in a reasonable time.
Rating: 5 via Google
Marissa Lerer
4 months ago
I have been with Mazuma for years now. They basically run the financial side of my business and they make it so easy for me. They are always available when I need them.
Rating: 1 via Google
Jeffrey Allen
4 months ago
Highly unprofessional and inconsiderate of other people’s time. I had an appointment for a tax consultation by phone (he was to call me) with a Mr Mark Anthony for 4:20 on the 2nd of July but never received the call. You’d think that due to the inconvenience a quick follow up appointment would be made, but no. The second was made for the 17th of July with Mr. Mark Anthony at 8:00 am CST. And I received no call whatsoever, not Evan an explanation of what happened via email. My advice is to stay away or avoid people who are say one thing and do another, there’s a word for that. If this company isn’t here to keep its appointments and help it’s customers then what is it here for? The only conclusion I have is to take their money with as little effort on their part as possiblez
Mazuma USA replied:
Hi Jeffrey, we apologize that you missed our free consultation appointment. We attempted to reach you multiple times but were unsuccessful using the contact information you provided. We agree that our word is our bond...at Mazuma we strive to always keep our commitments.
4 months ago
Rating: 5 via Facebook
Tori Allen
10 months ago
My experience with Mazuma has been great! Ben and Natasha have been a great extension to my team, and I look forward to them keeping accounting sound well into 2019!
Rating: 5 via Facebook
Brian Hiatt
11 months ago
5 star ben has always been good to work with me.
Rating: 5 via Google
Jason Griffith
11 months ago
Five star service all around. I’ve been with Mazuma for a few years now, and I’ve got nothing but great things to say about them. Not only are they a great accounting partner, but a great model for other entrepreneurs, always pushing forward and upping their game with newer and better features. Their new online client portal is fantastic, and makes communication with them a snap. I would whole-heartedly recommend them to any small business owner.
Rating: 2 via Google
Vincent Campo
1 year ago
If you just want to "check a box" when it comes to your taxes and book keeping its really easy to just send your documents and have them log it each month. But if you actually want it done correctly I would advise going somewhere else.
Rating: 5 via Google
Angelo C
1 year ago
Mazuma made it possible for my husband to do our business and personal taxes quickly, efficiently and above all at a fraction of the price our accountant charged us. (90 percent less!) Call them and do yourself a huge financial favor. For a small monthly service fee, you also get unlimited emails and calls to your personal CPA at no additional charge too!! EVERYTHING is included. Amber and John were amazing. Thank you!
Rating: 1 via Google
Benjamin Beck
1 year ago
It seems like they still do not know what they are doing. I had to call and follow up on them several times just to get a meeting. Then once they got the information they never got my reports finished for the free trial. Unsatisfied with the customer service I cancelled before I even got the "free reports", then I saw the following month that they still billed my account! Again no work was completed. Now I am having to spend time getting them to pay me back for work they never did!
Rating: 1 via Google
Paul Stimac
1 year ago
I feel like I've been violated. During set-up they took my debit card # then a month or so later I got an email saying the there's a problem with my account and that they might deactivate the account. I called and they said they needed my card # again. I gave it to them. They took out $375. After another month or so, same thing but a little harsher message. They said that they are deactivating my account because of a payment problem. At this point they hadn't completed any bookkeeping at all, so I emailed back and said I'm ok with the deactivation, since they hadn't done any work, but I'd like a refund for the money I had already payed them. I got an email back saying that if I called in with my debit card number, they could fix it all, no deactivation. They also said that they are now working on my bookkeeping an will be uploading data shortly. This time I didn't call and give them my ccard. Two days later, they uploaded some bookeeping. Then a few days after that they took another $125 out of my account. They must have found my debit card number????? So I called, and tried to get a refund. No luck. They said that because they did some work, even though it was after they said there were going to deactivate my account, I was SOL. Not enough money involved to hire an attorney. Too far to drive for drive for a small claims, so it looks like I'll have to eat the money and get new debit card number so they'll stop taking money from my account. I'm not sure what else to do. Anyway, buyer beware. Hope my experience helps someone else.
Rating: 5 via Facebook
Jason Williams
2 years ago
Awesome people - Awesome service - Awesome company
Rating: 5 via Google
Jared Durrant
2 years ago
The entire Mazuma team has been a pleasure to work with the last 3 or 4 years. They take away the horrible parts of being a small business owner. They are the best, easiest and most affordable payroll partner I have ever used. Mazuma is a classy business and their employees are fantastic. Team Wasatch for the win!
Rating: 5 via Google
Peter Kaplan
2 years ago
Of all the business decisions we have made in the last 2 years, using Mazuma is up there at the top of the list. The folks at Mazuma assigned to my account (Ben, Amber, Shawn, and Carly) have all been accessible, easy to work with, and changed my view on accounting entirely. They have been easy to talk to, explain things in lay mans terms and never have me feeling like what they are doing is rocket science. In the past, I always hesitated to call my CPA because I would be billed every time I called with a question. They were treating my mid sized business as if I were AT&T. I never got near the attention that Mazuma has given me. I would be charged if I requested a P&L statement, called in for simple requests, and even got charged once because I told them I bought a new car and send them the loan details. They kept "phantom" records that showed a myriad of billable hours that I now realize were just that "phantom. Every time year end came, it was not the Taxman that stressed me out it was how much my CPA would decide to "rob" me for. Now, as part of the Mazuma service, I get monthly reporting, unlimited support, and people that actually care about more than "how much they can bill me". I have slashed my CPA fee by 300% and in return have had way more attention paid to my account than we have had at anytime in the last 20 years. I HIGHLY recommend Mazuma to anyone running a small or midsize without hesitation. This was one of the best phone calls I ever made. VERY POSITIVE EXPERIENCE, CALL THEM AND I PROMISE YOU WILL LEAVE YOUR OWN POSITIVE REVIEW IN 1 YEAR. Peter Kaplan United Energy Consultants
Rating: 5 via Google
Richard Wood
3 years ago
Ben and team are excellent at what they do. I only hope they don't get to big for me. They have done our business and personal taxes now for many years with great success. Prompt, intelligent, useful and supportive. Thank you Ben and team, and congrats on five years.
Rating: 5 via Facebook
Jeffrey Lyle Mason
3 years ago
My taxes are complicated, but Ben does a fantastic job. His fees are extremely reasonable as well. Very satisfied customer.
Rating: 5 via Google
Jeff Mason
3 years ago
I have worked with several CPAs, and Ben knows his stuff. He also has been the least expensive. Nothing but good stuff to say about him.
Rating: 5 via Google
Dustin Lane
3 years ago
Great service. They are very attentive to my needs.
Rating: 5 via Facebook
Kyle Paul
3 years ago
Why do everything on your own? Mazuma makes it so easy. I upload my files and I'm done. 5 minutes max a month is what I spend. I'm saving 3 hours minimum and it's totally worth every penny.
Rating: 2 via Google
Patrick Warren
3 years ago
If they don't like your emails, they will quit instead of taking feedback from the client. Keep that in mind so they don't waste 2 months of your time.
Mazuma USA replied:
Thank you for the review and feedback Patrick. We do try to keep our email communications professional and respectful. We expect our clients to do the same.
3 years ago
Rating: 5 via Facebook
Elisabeth Day
4 years ago
As a person who likes to do everything myself, (to make sure it's done right) I had a hard time with the idea of letting someone else take care of our personal and business finances. But for some reason, I trusted Ben without even knowing him! It has been such a stress reliever to know that someone honest and knowledge is handling something as important as our money.
Rating: 5 via Google
Brush Dental
5 years ago
Amazing value. Very responsive and helpful whenever I need them. Mazuma has saved me tons of time and money. Thank you.
Rating: 5 via Facebook
Stuart Anderson
5 years ago
I have been with Mazuma for a year now. They've done my business and personal accounting/taxes. I've been so pleased. They put up with a lot from me! Ha! Being a small business owner, I try to do as much as I can myself; however, accounting is one area that I knew I wanted/needed help. Mazuma has been fantastic! At State Farm Insurance, we have a saying, "There is no better compliment than a referral!" I believe that's true so I keep sending people Ben's way! We're all happy! Rock on guys...congrats on 3 years in biz!
Rating: 5 via Google
Jeff Shumway
5 years ago
I switched to Mazuma a couple of years ago, and they have made everything so seamless and worry-free for me, and let me focus on my business, while they take care of bookkeeping, tax issues, etc! Thank you Ben and team for your honesty, stratightforwardness, and for your top-notch service....highly recommend them to anyone!
Rating: 5 via Facebook
Jeff Shumway
5 years ago
I switched to Mazuma a couple years back, and have been totally pleased and impressed by their level of professionalism, and especially their timeliness and accuracy. I would recommend them to anyone!!!
Rating: 5 via Google
Holly Martin
5 years ago
I have used Mazuma for my taxes for several years and am continually impressed by their service. Anytime I need anything I can reach out and get an almost immediate reply from someone at the office. Their prices are fair and they do their work in a timely manner. I feel they go above and beyond the minimums. The people at Mazuma are honest and hardworking, and I would highly recommend them to anyone with simple taxes all the way to someone like me who is self employed which makes tax time more complex.
Rating: 5 via Google
Redmond Roots Chiropractic Redmond, WA
5 years ago
We started working with Ben and Mazuma USA a year ago and couldn't be happier with them. As a small business owner, being able to not only delegate but also have a go to for questions is critical. Every month a get my purple packet in the mail with all my information bound together and organized. Everything is so much easier with Mazuma USA. Thanks!
Rating: 5 via Facebook
Kami Day
5 years ago
I love Mazuma!!
Rating: 5 via Facebook
Jason Teerlink
5 years ago
Awesome service. Incredible value.
Rating: 5 via Google
Scott Grogan
9 months ago
Rating: 5 via Facebook
Eddie Clark
2 years ago
Rating: 5 via Facebook
Steven Pierce
2 years ago
Rating: 5 via Facebook
Ranvir Singh
2 years ago
Rating: 5 via Facebook
Lucy Cohen-Thomas
2 years ago
Rating: 5 via Facebook
Ranuta Schmidt Alder
3 years ago
Rating: 5 via Facebook
Sa Ayala
4 years ago
Rating: 5 via Google
Mike Anderson
5 years ago
Rating: 5 via Facebook
Amy Rose
5 years ago
Rating: 5 via Facebook
Stephanie Roach
6 years ago
Rating: 5 via Facebook
Tiffany Blake Clausse
6 years ago
Rating: 5 via Facebook
Gerry Johnston
6 years ago
Rating: 5 via Facebook
Nike Litchfield Peterson
6 years ago
Rating: 5 via Facebook
Holly Martin
6 years ago
Rating: 3 via Facebook
Jessica Taylor
6 years ago