Baseline Systems primary image

Baseline Systems

Alachua, Florida
Average rating: 4.5 18 reviews

IT services Computer Repair Computer Support and Services Computer Service

Since 2014, Baseline Systems has been a leading provider of IT support and consulting, focusing on small and medium sized businesses in the Gainesville area.

Service area

Within 100 miles of Alachua, FL


Reviews of Baseline Systems

Average rating: 4.5

4.5 average from 18 reviews

Rating: 5 via Google
Dan Hearn
3 months ago
I visited Baseline regarding repair of my Samsung cell phone in preparation for an overseas trip. Brian was aware that this was a time sensitive job, and treated it accordingly. The first replacement screen was defective from the manufacturer, so the job had to be repeated, and another issue was resolved as well. Even though the job had to be redone, Brian and the tech never showed any disappointment or frustration. My experience was that they were friendly and very professional. In the end, my phone was repaired with time to spare and has worked great ever since. I would not hesitate to recommend Baseline for tech repairs, and will be returning again when I need their expertise.
Rating: 5 via Google
Jeannene Mironack
6 months ago
Replaced my iPhone SE battery and I’m quite grateful! Took less time than estimated at a fair price. My iPhone was going from 100% to below 10% literally by taking a single photo. Or trying to use an app. Baseline Systems had the correct battery in stock & estimated 30 minute replacement time. I scheduled for the next day. Nice couch in their lobby while I waited. Has kept charge at high percentage for 2 days now. Yes, Apple would have done it for slightly less $, by appointment only, 3 months out, in Jacksonville, Tampa, Orlando, or Sarasota. I prefer supporting a local business, ensuring they are here for all of us.
Rating: 1 via Google
jason ward
7 months ago
Tried calling to resolve a problem and was hung up on.
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Baseline Systems replied:
Hi Jason, we apologize for the disconnection. We do not tolerate anyone yelling at us over the phone. We were having a discussion about your son's laptop when you began to yell, call us names, and make false accusations in a threatening manner, so we terminated the call. As stated in the reply to your wife's 1 star review within minutes of this one (stay classy), we stand by our diagnoses of both laptops. We are also not a charity. We spent approximately 3 hours on your son's laptop and more than that on your laptop, yet we only charged your son for one hour's time for diagnosis. We do not offer "Free troubleshooting", but will refund the troubleshooting amount off your final bill if the customer chooses to have us repair it. As an olive branch offering, we'll give you 20% off any product or service on your next visit.
7 months ago
Rating: 1 via Google
Sherry Ward
7 months ago
First impression they were warm and friendly and appeared to know what they are talking about. My husband took our laptop in because we wiped our computer and could not get the hard drive to accept our OS. They told us that it may need a new hard drive so we agreed to try the recommendation. They identified it did not resolve the problem and recommended a mother board. We decided to take it home and try to problem solve ourselves. We ended up fixing it ourselves without any replacement parts. So my son takes his laptop in a week later due to his graphic card not working. They recommended a mother board for his laptop so we again decided to bring it home and work on it ourselves. We reloaded the intel drivers and fixed the problem. They seem to want to just throw parts at you instead of really diagnosing the problem. They also charged my son $85 for a mis-diagnosis and recommending the wrong part. I would not take any computers to the location as they do not seem to be competent to diagnosis issues and the admitted to only being self taught and not certified.
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Baseline Systems replied:
Hi Sherry, we're sorry you feel your experience was anything less than stellar. While misdiagnoses do happen sometimes, we are confident on our decisions on the two machines you brought us. We want to be 100% transparent, so here is how we came to those conclusions: The first machine was over 10 years old and excruciatingly slow. Our diagnostic tools indicated a problem with the hard drive. When a new solid state drive was installed, a different error regarding S.M.A.R.T. monitoring was identified by the laptop's built in diagnostics software. This same error happened with three different hard drives, indicating a problem with the hard drive controller on the motherboard of the laptop. Since the laptop motherboard is one circuit board and the hard drive plugs directly into the motherboard without any cables, there are no other troubleshooting steps to perform, besides resetting the system to factory defaults - which we also did. This is the industry standard for testing procedures. Your second laptop your son brought in was also over 10 years old, manufactured in 2005 or 2006 if I recall. The initial complaint was 3D games were very sluggish, and they were. After spending two hours on the machine troubleshooting the 3D graphics adapter - which tested fine in diagnostics, but not in actual games - your son came in and informed us that your husband thinks he may have broken the laptop when he was trying to upgrade it. He then informed us that he had the old hard drive with him that games ran perfectly on. We put that hard drive in the laptop and the problem persisted. Like the previous laptop, it was reset to factory defaults and tested with two different hard drives (one of which was known to operate the computer perfectly according to your son). Again, the only common denominator is the motherboard itself since the 3D video circuitry is built into the motherboard. Your husband mentioned in his phone call that he fixed it by loading the drivers for the card. We 100% refute this claim and have audio/video evidence of approximately an hour's time where your son was in our shop as we troubleshoot the laptop. The accusation your son made about your husband damaging the laptop, as well as me installing the video drivers, AND swapping in the old KNOWN WORKING hard drive into the laptop with the exact same results as the other hard drive that has a completely different operating system, different drivers, different everything - is all there in crystal clear audio and video. This footage is available to anyone who asks to verify the validity of this 1 star review. We also take offense to the "self taught and not certified" statement. Our team has 35 different certifications with multiple team members sharing the same certifications. Our team also has the following college degrees: A.S. in Computer Networking and Information System Security, A.A.S. in Information Systems Cybersecurity, B.S. in Business Management, B.S. in Management Information Systems, B.S. in Psychology, and M.S. in Philosophy. The person who worked on both of your laptops has a college degree and is both a Microsoft Certified Systems Engineer and a Dell Certified System Expert. Perhaps you mistook an answer we gave when asked about our 3D Printer knowledge as being self taught - simply because there are no technical courses out there (that I'm aware of) for 3D Printing. As an olive branch offering, we'll give you 20% off any product or service on your next visit.
7 months ago
Rating: 5 via Google
Clara Grover
8 months ago
Went for replacement glass on cell phone. Everyone is friendly and gave me speedy service. Highly recommend for whatever services you may need.
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Baseline Systems replied:
Thanks Clara!
7 months ago
Rating: 5 via Google
Michael Quinones
8 months ago
Finally! There is a store in Alachua county that exemplifies the perfect blend of customer service and IT support. Having come from years of customer service, years of tech work, and years of being hassled by companies that not only charge ridiculous pricing, but also try to get you to buy more, this store is a nice change of pace. Walked right in and was immediately greeted by Sam. While he was working on a phone, I was able to be entertained by the miscellaneous "toys". Everything from a VR rig, to various 3D printed objects. I even got to watch a 3D print in process. If you want to just relax while you wait, they have a comfortable couch for you to kick back on. There are few stores in Alachua county that I would recommend to friends and family, but this one beat my expectations.
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Baseline Systems replied:
Awesome words Michael! We wanted to stand out from the competition, and by the sounds of it, we're doing things right! Thank you!
8 months ago
Rating: 5 via Google
Matthew Waite
9 months ago
I absolutely recommend this company to anyone and everyone! Great customer service!
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Baseline Systems replied:
Thanks Matthew! Our goal first and foremost is Customer Service. I'm glad we earned five stars from you :)
8 months ago
Rating: 5 via Google
Rob Mathews
3 years ago
Im no tech expert but Brian sure is! He makes it look easy and can break things down to laymans terms we can all understand. I fully recommend him!
Rating: 5 via Google
Trevor W
4 years ago
Baseline Systems truly is reliable IT Support.
Rating: 5 via Google
Wade Swikle
4 years ago
I used Baseline Systems to clean out an old computer that was running slow. They came and picked up my computer on a Friday and had it back on my desk monday morning. Very affordable and now my 4.5 year old computer runs as well as it ever has! Highly recommend.
Rating: 5 via Google
John Tyrone
4 years ago
Brian has worked on our server and network for almost 3 years, and has always done a fantastic job. He's prompt, knows what he is doing, and fixes the problem every time. I highly recommend Baseline Systems.
Rating: 5 via Google
Jenni Van Hart
4 years ago
Responsive and communicative, exactly what we need in an IT service provider.
Rating: 5 via Google
Manohar Pradhan
4 years ago
Pleased with the service , would definitely recommend!
Rating: 5 via Google
Chuck Larsen
4 years ago
Would only recommend Brian and Baseline Systems for any computer needs for my company. He is honest, reliable and has the best support in the business! 5-Star!
Rating: 5 via Google
Sita Wolf
4 months ago
Rating: 5 via Google
Ginga Pi
4 months ago
Rating: 4 via Google
Benjamin Davis
6 months ago
Rating: 5 via Google
Glenn Blake
8 months ago